AI CALL RECOVERY FOR HVAC BUSINESSES

Your team answers first.
LeadBackstop steps in when you can’t.

LeadBackstop answers missed and overflow calls, captures the customer’s details, and gets the lead back to you fast — without replacing the way your business already handles calls.

See How It Works

No phone system replacement. No automatic booking. You stay in control.

CALL RECOVERY ENGINE INTERACTIVE DEMO

01 / 08

SIMULATED CALL Sarah Mitchell

INCOMING

STRUCTURED INTAKE

Caller: —
Callback: —
Issue: —
Urgency: —

✓

Lead created.Owner notified.

Incoming Call

Simulated call recovery · fictional customer data · no live calls

INTERACTIVE DEMO Select a stage below to control the simulation.

MISSED CALLS COST MORE THAN THEY LOOK

A missed call can become someone else’s customer.

HVAC businesses are busy for a reason. Technicians are on jobs. Owners are driving. Dispatchers are helping other customers. But the homeowner calling about a broken AC may not wait.

WITHOUT LEADBACKSTOP

One missed call.

Incoming call→Ringing→No answer→Caller moves on

No structured lead to follow up.

WITH LEADBACKSTOP

A different outcome.

Incoming call→No answer→LeadBackstop→Owner notified

The opportunity comes back to your team.

HOW IT WORKS

You keep answering your calls.
We handle the ones you miss.

A backstop for your busiest moments. A clear handoff back to your team.

Your phone rings first

Your normal call flow stays in place. Your team gets the first opportunity to answer.

TEAM RINGING

LeadBackstop steps in

If the call is routed to LeadBackstop, the AI receptionist speaks with the caller and collects the information needed for follow-up.

AI INTAKE

The lead is captured

Name, callback number, service address, issue and urgency are organized into a structured lead.

LEAD CREATED

You get it back fast

The lead appears in your dashboard and a notification is sent so your team can follow up.

OWNER NOTIFIED

LeadBackstop supports your existing workflow. It does not decide whether you accept the job, what you charge or when you schedule it.

BUILT FOR THE CALLBACK

The important information.
Without digging through a transcript.

LeadBackstop is designed around the next action your team needs to take — not another analytics dashboard you have to manage.

LeadBackstopA Phortix Product

Live updates active

LEAD DETAILS

Sarah Mitchell

Needs Callback

Callback: +1 (602) 555-0136
Service address: Phoenix, AZ
Issue: AC stopped cooling
Urgency: Cooling Loss

Illustrative interface. All names, numbers and lead details are fictional. No call is placed.

YOU STAY IN CONTROL

AI handles the intake.
Your business makes the decisions.

LeadBackstop does not quote prices, approve jobs or make technical promises on behalf of your company. Your team decides what happens next.

Pricing stays yours

LeadBackstop does not invent or negotiate service pricing.

Job acceptance stays yours

Your team decides whether the job fits your service area, schedule and capabilities.

The customer stays yours

LeadBackstop exists to help recover the opportunity — not replace your relationship with the caller.

SAFETY BY DESIGN

Call recovery without pretending
to be a technician.

LeadBackstop is designed to collect information, not diagnose HVAC systems. When a caller describes a potential safety hazard, the system treats the situation differently instead of attempting technical troubleshooting.

LeadBackstop does not provide repair instructions, emergency dispatch or technical diagnosis.

SAFETY CIRCUITMONITORING

Technical adviceBLOCKED

Pricing promisesBLOCKED

Hazard signalESCALATE

FOUNDING PILOT

We’re working directly with a small number of HVAC businesses.

LeadBackstop is currently being prepared for a limited pilot. Pilot businesses will work directly with us on setup, call routing and real-world testing.

No long-term commitment.

FOUNDING PILOT

Built together. Tested in the real world.

For independent residential HVAC businesses in the United States.

A FEW GOOD QUESTIONS

Clear answers. No AI fine print.

What LeadBackstop does, how it fits, and what stays with your team.

Does LeadBackstop replace my current phone system?

No. LeadBackstop is designed to work alongside your existing call flow. Your team can continue answering calls normally.

Does the AI book appointments?

Not currently. LeadBackstop captures the lead and gets the information back to your team for follow-up.

What information does LeadBackstop collect?

Depending on the conversation, it can capture the caller’s name, callback number, service address, issue and urgency.

Can LeadBackstop give HVAC advice to callers?

No. LeadBackstop is designed for intake and call recovery, not technical diagnosis or repair guidance.

What happens after a lead is captured?

The lead is stored in the LeadBackstop dashboard and your configured notification channel is used to alert your team.

Is LeadBackstop only for HVAC?

The current product and pilot are focused on residential HVAC businesses.

Who is building LeadBackstop?

LeadBackstop is a product of Phortix, an independent software company building operational systems for critical business workflows.

BE THERE FOR THE NEXT OPPORTUNITY

The next missed call does not have to disappear.

Keep answering your customers the way you already do.
Let LeadBackstop step in when you cannot.